Email: support@mystaffroom.net

Phone: 087 095 3444

Need Assistance? We’re here to help!

You can contact the support team via email or phone.  The support team are available during business hours to assist with any Staffroom related query.

Support hours

Our business hours are as follows:

• Monday to Thursday 8am – 5pm SAST
• Friday 8am – 4pm SAST
• We are closed on weekends and South African public holidays

The best way to request help

The *best* way to request help from our support team is to send an email to support@mystaffroom.net since this will automatically create a case on our support system. All of the Staffroom team are notified when a new support case is created which means that your query is most likely to reach the right person as quickly as possible. If you have an urgent problem please do also follow up with us via phone on the number above.

Support during busy periods

Please note that our support team is usually busiest during the 2-3 weeks at the end of each school term. We strive to be responsive and to resolve queries as quickly as possible, however, during busy periods you may have to wait a little longer than usual. If you have an important request that you know about ahead of time please tell us and we’ll have a better chance of meeting your timeframe expectation.